COVID-19, FAQ'S
Updated: February 20th, 2021,
Here is some of the latest news regarding Covid-19 restrictions.
PRIVATE, SOCIAL & RECREATIONAL EVENTS AT COMMERCIAL VENUES
Beginning Friday, March 19th, 2021, indoor capacity will remain at 50% with 100 people max. Outdoor events will be increased up 200 people.
COVID-19 FREQUENTLY ASKED QUESTIONS
"There's a possibility that we have to move our original date to another day as the venue has decided not to open, or our wedding exceeds the limit. Can we move to a later date?"
​
It's imperative that we do our part in keeping our booking scheduling somewhat flexible. We understand dates and times are uncertain due to the Covid-19 pandemic and rescheduling is a real possibility. We will do our absolute best to accommodate you with any rescheduling you may have to do. Just be sure to tell us as soon as you decide to change to a later date.
​
"We have to cancel our wedding and do not know when we will be rescheduling, can we get a refund on the deposit?"
​
You have 90 days from the agreement date on the contract to receive a full or partial refund on your deposit. However, after the 90 days expires, we will hold on to the deposit until you decide when you will be rescheduling your event. If you decide all together that you will not be rescheduling the event, then the deposit becomes non-refundable. You can still contact us ANYTIME if you'd like to move forward with your event and the deposit will count towards your final balance.
​
OTHER FREQUENTLY ASKED QUESTIONS
​
We understand that picking a Dj for your wedding or event can be extremely difficult and in some cases confusing. Here at 5 Star, we try to simplify things a little by providing a simplified answer to our most frequently asked questions.
We are interested in booking you for our wedding/event. How do we get started and what’s the process like?
First: Have a package in mind with your budget. Second: Contact us!
The best and easiest way to contact us is via e-mail or phone. You can e-mail us directly at Gabriel@5starmobiledjs.com or call us anytime- 203.676.5472. Communication is one of our most valued assets so you can be sure we will reply or return your call within a few hours if not sooner.
Once we’ve arranged a quick 15 minute conversation over the phone, we will then plan to meet anywhere that’s best for you. We require a $500 non-refundable retainer or half the amount due, (depending on the package you choose) that basically holds your wedding/ event date. We will also cover all the agreements in the contract provided and go over any questions you may have for us.
*Be sure you have the package you’re interested in before you call, as this will make the process go by even quicker. Our packages can be found in our “Services & Rates” page.
How much are Wedding Dj's and what do you charge?
Standard Wedding rates range from $1500-$2000. We typically try to stay within the average cost for a Dj service in the area. The price depends on what package you choose, but even more importantly- what is essential to your needs on your big day? Do you want uplighting and lights for the dance floor? Do you have a photographer picked out or would you rather use our preferred vendor? Would a Sax Player during cocktail hour be something you feel you and your guests would be interested in? Or do you prefer just to have music, with just enough announcements to keep the wedding going smoothly. We try and keep our packages and prices as simple as humanly possible which is why we only have 3 to choose from- but again, price varies on how big (or small) you wanna go.
*Also keep in mind that special rates apply for weddings and events greater then 250 guests and less then 75*
How far do you travel?
We travel anywhere in the State of Connecticut, and are willing to travel anywhere within a 90-Mile radius from the center of Connecticut, which includes some parts of New York, Massachusetts, and New Jersey.
What do I need to bring to the first meeting?
We require a $500 non-refundable retainer or half the amount due, (depending on the package you choose) that basically holds your wedding/ event date. We will also cover all the agreements in the contract provided and go over any questions you may have for us. We provide you with a contract that you will fill out before the meeting and we will also bring a signed contract per legal purposes.
What is included in the cost of my event?
Besides the obvious, i.e. performance time, setup, breakdown, travel, taxes etc.- this ultimately depends on what package you choose to go with. For instance our “5 Star Show” includes uplighting to set a custom ambience or mood, and state of the art lights for the dance floor. Our sound system is good enough to satisfy weddings and events for up to 250 guests with no problem.
I don’t want the music at my wedding to be traditional wedding music, i.e. “The Chicken Dance”. Can you cater to this?
Absolutely. Our company takes a more “modern” approach and steers away from the traditional wedding music format. We understand that this is your wedding & event and will do our absolute best to customize your playlist to your event.
Do you use party props?
No. We try to stay away from using party props or costumes of any sort as this would directly conflict with our motto of “elegance & style”. We concentrate more on decor and quality of music for the event. In addition, we want your guests to feel comfortable, as some may not be interested in comedic performances or being dragged on to the dance floor.
Do you provide event lighting?
Yes. We do provide lighting to set the mood & ambience for the dance floor. Our “5 Star Show” package offers this option. However keep in mind that for large halls or guests for over 250 people, we do recommend using an expert lighting designer in that field. You can consult with your wedding planner for expert lighting designer or we can refer you to one of our trusted vendors.
Do you offer live bands or musicians?
Yes. We offer a live Sax Player for cocktail hour and who may play along side the Dj later on in the evening. You will be referred to Jim Pino Jr., Vice President & director of our “live band & acoustics” division if you are interested in this option.
Are you insured?
Absolutely. In fact, it is mandatory in some venues that the the Dj Company has at the least, liability insurance. We would be happy to provide you or the venue with a copy of our insurance policy upon request.
Why should we choose 5 Star Mobile Djs?
Let’s sum it up by stating this: If you’re looking for your wedding or event to be represented with a sense of class, elegance, style & utmost professionalism without the “teeny bopper” / or cheese like theme you’ll find in most corporate Dj companies, then we are your people. We stress on quality rather then quantity and treat every consumer as a real person rather then just another costumer. We develop true personal relationships with every person we come in contact with and stay strong to our values- all while keeping a “fun” and positive attitude throughout the entire process. With that being said- Cheers! We hope to hear from you soon.
